FAQs
Orders
How do I place an order?
Simply browse our products on www.nowhere.com.pk, add your selected items to cart, proceed to checkout, and complete your payment using one of the available payment methods.
What payment methods do you accept?
We currently accept Cash on Delivery (COD), Debit Card, and Credit Card.
Can I cancel or change my order?
If your order has not yet been processed or dispatched, we may be able to help. Please contact us as soon as possible at hello@nowhere.com.pk or 03290150375.
I entered the wrong address. What should I do?
Please contact us immediately. We will try to update the address if your order has not already been packed or shipped.
Delivery
Do you deliver all over Pakistan?
Yes, we currently deliver across Pakistan in all serviceable cities and areas.
Do you offer international delivery?
Yes, we offer international delivery. International shipments are generally sent through FedEx or another courier selected by NOWHERE.
How long does delivery take?
Delivery timelines vary depending on your location, courier service, order processing time, and public holidays.
Will I have to pay customs duties or taxes for international orders?
Yes, depending on your destination country, you may be required to pay customs duties, taxes, or clearance fees.
Returns and Refunds
Can I return my order?
Yes, eligible products may be returned in accordance with our Return Policy. Items must usually be unused, unopened, and in their original packaging unless they arrived damaged, defective, or incorrect.
Can I exchange an item?
We do not guarantee direct exchanges. Approved returns may require a separate new order.
When will I receive my refund?
Once your return is received and approved, the refund will be processed to your original payment method. The exact time may vary depending on your bank or payment provider.
Can I return an online purchase to a physical store?
In most cases, purchases made through www.nowhere.com.pk should be handled through our online support team unless stated otherwise.
Products
Where can I find ingredient information?
Ingredient information is listed on the relevant product page wherever available. Please also review the product packaging before use.
Are your products suitable for sensitive skin?
Our products are created with care, but every skin type is different. We recommend reviewing the ingredient list carefully and carrying out a patch test before full use.
What if I have allergies?
If you have known allergies or sensitivities, please review the ingredient list carefully and consult your doctor or dermatologist before use.
Are your products natural or organic?
Please refer to the individual product page for any product-specific claims.
Do you test on animals?
Yes, our products are tested for safety and are also tested on humans.
Promotions
How do I use a promo code?
Promo codes can be entered during checkout in the designated field before payment is completed.
Can I use more than one promo code?
Unless stated otherwise, only one promo code may be used per order.
Stock and Retail
What if an item is out of stock?
If a product is out of stock, it may be restocked in the future depending on availability and production planning.
Where can I buy NOWHERE products offline?
Selected NOWHERE products may be available at selected branches of Bashir Sons and MediLinks Pharmacy.
Do you offer wholesale or retail partnerships?
For wholesale or partnership inquiries, please contact us at hello@nowhere.com.pk.
How can I contact NOWHERE?
Email: hello@nowhere.com.pk
Phone: 03290150375
Address: 741-G4, Johar Town, Lahore, Pakistan, 54782